Refund policy

Last updated: January 3, 2026

Customer satisfaction is important to us. Please read our policy carefully.

1. Replacement Eligibility

We offer replacement only in the following cases:

  • Damaged product received

  • Defective product

  • Wrong product delivered

📌 Replacement request must be raised within 48 hours of delivery.

2. No Refund Policy

Currently, we do not offer refunds.
Only replacement will be provided after verification.

3. Conditions for Replacement

  • Product must be unused

  • Product must be in original packaging

  • Clear images/videos of the issue must be shared

4. Non-Eligible Cases

Replacement will not be provided for:

  • Minor color or design variations

  • Damage due to misuse or mishandling

  • Normal wear and tear

  • Incorrect address provided by customer

5. COD Orders

For Cash on Delivery orders:

  • Order cancellation is not allowed once shipped

  • Repeated COD rejections may lead to account restriction

6. Replacement Process

1️⃣ Contact support with order details
2️⃣ Share product images/video
3️⃣ Verification within 24–48 hours
4️⃣ Replacement shipped after approval

📧 Support Email: support@gettrendo.com